Shipping policy

At zivanest.com, we aim to deliver your orders safely, quickly, and efficiently across Pakistan. Please read our shipping policy carefully to understand how we handle deliveries.

1. Order Processing Time

  • All confirmed orders are processed within 1 to 2 business days.

  • Orders placed on weekends or public holidays will be processed on the next working day.

  • You will receive a confirmation message once your order is dispatched.

2. Delivery Time

  • Standard Delivery: 3 to 5 working days (depending on your city or location).

  • Remote Areas: 5 to 7 working days.

  • Delays may occur due to weather, courier issues, or high-demand seasons.

3. Shipping Charges

  • Free delivery on selected products or orders above a specified amount (if applicable).

  • Standard delivery charges may apply based on your location and parcel weight.

  • Exact shipping cost will be displayed at checkout.

5. Order Tracking

Once your order has been dispatched, you will receive:

  • A tracking number

  • A tracking link to monitor your shipment status

6. Damaged or Missing Items

If you receive a damaged or incomplete order:

  • Contact us within 24 hours of delivery

  • Provide your order number and pictures of the damaged item
    We will replace or refund your item after verification.