Refund policy

At Ziva Nest, customer satisfaction is important to us. If you are not completely satisfied with your purchase, you may request a return, exchange, or refund in accordance with the policy below. Please read this policy carefully before submitting a request.

Return

Return Window - Return or exchange requests must be submitted within 7 days from the date of delivery.
- Requests made after 7 days will not be accepted.

Eligibility- The product must be unused and in its original condition.
- The product must be returned in its original packaging.
- A valid proof of purchase (receipt/order confirmation) is required.
- A complete unboxing video is mandatory for all return and exchange claims.

Return Shipping Charges

• Cost: Return shipping is paid by the customer. A flat fee of Rs. 200 applies.

• Courier: Returns must be shipped using a trackable courier service (Leopard, Trax, or PostEx preferred).

• Note: We are not responsible for items lost in return transit.

Exchange Policy

We offer exchanges within 7 days only if the item is defective or damaged upon arrival. To request an exchange, please contact us via WhatsApp or email.

Refunds

• Inspection: Once we receive your returned item, we will inspect it and notify you of the approval or rejection of your refund.

• Processing Time: If approved, your refund will be processed within 7 working days to your bank account or EasyPaisa account.

• Note: Shipping charges are non-refundable.

Non-Returnable Items

The following items are not eligible for return or refund:

- Personal care products.
- Razors.
- Toothbrushes.
- Products returned without a complete unboxing video.
- Products that have been used after delivery.
- Products damaged after delivery due to customer handling